Your satisfaction is our top priority at The Premium Store. We ensure quality in every product we deliver – from suits and sarees to dresses, coord sets, tops, and kurtis. If you’re not fully satisfied with your purchase, here’s how we handle returns and refunds.
1. What Is Our Return Policy?
We offer easy returns under our 100% Buyer Protection Program in the following cases:
Product received is not as described or does not match the photo.
Product received is damaged, defective, or broken.
Conditions for return:
Items must be returned within 7 days of delivery.
Product must be unused, unwashed, and in original condition with tags, labels, and invoice.
2. How To Raise A Return Or Dispute?
You can initiate a return request by:
📧 Email: Send an email to info@thepremiumestrore.com
📎 Attach clear images of the damaged/defective/wrong item.
📝 Include your Order Number.
👤 Log into your account (if registered).
Once we verify the issue, we will arrange a reverse pickup or guide you for self-shipping.
3. When Will I Receive My Refund?
Refunds are processed based on the return method:
🔁 Reverse Pickup: Refund is initiated once the product is picked up by our courier partner.
📦 Self Shipping: Refund is initiated after the product reaches our warehouse and passes quality check.
💳 Refund will be credited to your original payment method or Electon account wallet (if applicable) within 3–5 working days after approval.